Store Policy

Shipping Policy:

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• We offer shipping within the USA only.

• Orders are processed and shipped within 1-14 days

• Shipping fees and delivery times vary based on the selected shipping method.

• Customers will receive a tracking number via email once their order has shipped.

• Dogossshelter is not responsible for any shipping delays or issues caused by the carrier

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Refund Policy:

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• Refunds will be processed within 7 to 14 business days of receiving returned items.

• Refunds are issued for returned items that meet our return policy criteria.

• Customers will be notified via email once their refund has been processed.

• Please allow up to 7 to 14 business days for the refunded amount to reflect in your account, depending on your payment method and financial institution.

• For refund inquiries or assistance, please contact us at dogossshelter@gmail.com.

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Privacy and Safety:

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• Dogossshelter values your privacy and is committed to protecting your personal information.

• We collect and use customer information only for order processing, customer communication, and internal analysis purposes.

• Customer data is stored securely and protected using industry-standard encryption and security measures.

• We do not sell or share customer information with third parties without consent, except as required by law or to fulfill orders.

• For more information, please refer to our Privacy Policy.

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Wholesale Inquiries:

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• We welcome wholesale inquiries from retailers, distributors, and businesses interested in carrying Dogossshelter products.

• For wholesale inquiries, please contact our wholesale team at dogossshelter@gmail.com with details about your business and product interests.

• We offer competitive pricing, bulk discounts, and personalized support to our wholesale partners.

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Payment Methods:

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• We accept payment via major credit cards, including Visa, Mastercard, American Express, and Discover.

• We also offer alternative payment methods such as PayPal and Apple Pay for added convenience.

• All transactions are processed securely using SSL encryption technology to protect customer payment information.

• Payment information is never stored or shared with third parties and is processed in compliance with industry standards.

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Customer Care:

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• Our dedicated customer care team is available to assist you with any questions, concerns, or feedback regarding your shopping experience.

• For inquiries, assistance, or support, please contact our customer care team at dogossshelter@gmail.com 

• We strive to provide timely and personalized assistance to ensure your satisfaction with every purchase.

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Policy Updates:

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• Dogossshelter reserves the right to update or modify our store policy as needed.

• Any changes to our store policy will be communicated to customers via email, website notifications, or social media announcements.

• By continuing to use our website and services, you agree to the updated store policy.